At 123Wok Restaurant, we strive to provide the highest quality products and services. However, we understand that exceptional situations may arise that require a refund. Our refund policy is detailed below:

Learn about our policies

1.1 If you wish to cancel a home delivery order, please contact our customer service department as soon as possible. Refunds will be subject to the following conditions:

a) If the cancellation is requested before the restaurant has started preparing the order, a full refund will be issued.

b) If the cancellation is requested after the restaurant has started preparing the order, a partial refund will be issued, deducting the cost of the ingredients already used.

1. Cancellation of Home Delivery Orders:

2.1 To cancel or modify an online booking, please notify us as far in advance as possible. Refunds will be subject to the following conditions:

a) Cancellations made at least 24 hours in advance: Full refund.

b) Cancellations made less than 24 hours in advance: No refunds will be issued.

2. Online Reservations:

3.1 We strive to ensure the quality of our products. If you believe you have received a defective or incorrect product, please contact us within 24 hours of receiving your order so we can address the situation and offer a refund or replacement, as appropriate.

3. Product Quality:

4.1 To request a refund, please contact our customer service department providing relevant information such as order number, date and details of the problem.

4.2 Refunds will be processed within a reasonable time after the application is approved and will be made using the same payment method used for the original purchase.

4. Refund Process:

5.1 We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.

5. Changes to the Refund Policy:

6.1 For any questions or concerns related to our refund policy, you can contact our customer service department using the information provided on our website.

By using our services, you agree to the terms of this Refund Policy. Thank you for your trust in 123Wok Restaurant.

6. Contact: