At 123Wok Restaurant, we strive to offer an efficient and reliable home delivery service. Below, we present our delivery policy:
A legal disclaimer
1.1 Our home delivery service is available within a specific area, which will be detailed on our website. Please check service availability before placing an order.
1. Coverage Area:
2.1 Delivery times may vary depending on the recipient's location, traffic conditions, or other external factors. We will do our best to provide accurate estimates, but we cannot guarantee exact delivery times.
2.2 For home delivery orders, we recommend placing your order in advance to guarantee delivery at the desired time.
2. Delivery Time:
3.1 Shipping costs will be detailed during the ordering process and may vary depending on distance and other factors. These costs will be added to the order total.
3. Shipping Costs:
4.1 It is the customer's responsibility to provide an accurate and complete delivery address when placing an order. 123Wok Restaurant is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
4. Customer Responsibility:
5.1 In cases of adverse weather conditions, natural disasters, or other unforeseen events, delivery times may be affected. In such cases, we reserve the right to modify or delay deliveries.
5. Climatic Conditions and External Factors:
6.1 Where possible, we will provide tracking information so you can monitor the status of your order. This information will be available on our website or via email notifications.
6. Order Tracking:
7.1 It is the recipient's responsibility to be present at the specified delivery address to receive the order at the agreed time. If the recipient is unavailable, the order will be left at the door or with a neighbor, according to the instructions provided.
7. Order Reception:
8.1 If you experience quality problems with the delivered products or if a delivery error occurs, please contact our customer service department within 24 hours of receipt so that we can address the situation.
8. Quality Problems or Delivery Errors:
9.1 We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.
9. Changes to the Shipping Policy:
10.1 For any questions or concerns related to our shipping policy, you can contact our customer service department using the information provided on our website.
By using our services, you agree to the terms of this Shipping Policy. Thank you for choosing 123Wok Restaurant.
10. Contact:
SHIPPING POLICIES
